SIDS and KIDS NSW

Charity Hampers are pleased to present a selection of gift hampers for any occasion which are offered with the following terms and conditions:

Orders – All orders must be in writing placed either by our online ordering form, fax, or email. To facilitate smooth processing of your order we require the following information:

Senders Details: Contact Name, Company, Address, Phone Number, Email and Purchase Order Number (if applicable)

Receivers Details: Contact Name, Delivery Address, Phone Number, Any Delivery Instructions
Note: All hampers must be signed for, so a business address for both corporate and private orders is strongly recommended. Re-delivery charges may apply.

Hamper/s: Name of hamper/s and quantity of each

Delivery Date: Date you require hamper/s to be delivered “no later than”. Please refer to table below for approximate delivery times.

Message: Any message you may require to accompany the hamper. NOTE: Message space is limited to 6 lines at 60 characters per line

Payment: All web orders are to be prepaid by credit card. Visa, Mastercard and Amex are accepted.

Delivery: Please include delivery costs; refer to table below.

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Item Availability – All items as displayed in our hampers are available at the time of printing of our catalogue, however, in the event any item is unavailable due to circumstances beyond our control, an item of similar value will be substituted. Where hampers are shown to contain Christmas products, an alternative item of similar value will be substituted outside of the Christmas season.

GST – All advertised prices for hampers and freight are GST inclusive.

Delivery Address and Details – It is the customer’s responsibility to ensure that all delivery addresses and details provided to Charity Hampers are correct.  A street address is required. Unfortunately our carriers DO NOT deliver to Post Office boxes. A business address for both corporate and private orders is recommended, as all hampers must be signed for. 

International Delivery – Charity Hampers delivers to all destinations within Australia. Unfortunately we are unable to deliver internationally.

Delivery Date – We will attempt to deliver as close as possible to your requested delivery date. Charity Hampers uses external carriers and makes every possible effort to deliver an order by the date requested. However, there may be unforeseen circumstances or events beyond our control.

Order Cut Off Dates – To ensure deliveries prior to Christmas, order cut off dates for each state will apply: 

Delivery Times – Delivering to certain areas, combined with the seasonal demand on courier and transport companies, at the time of ordering allowance should be made for delivery times as follows:

Please note that these times may change during peak seasons without further notice. As a guide only, our carriers deliver between 9am and 5pm Monday to Friday only.

Delivery & Handling Charges – All charges are for single carton rates and are as follows:

For deliveries of more than one hamper to a single destination, freight is calculated at full rate for the first hamper and 50% of the rate for each hamper thereafter. Please note that for pallet rates to a single destination further discounted rates may apply. Please contact our sales office for a quote.

Customer Pick-up – Customers who wish to pick-up their orders from Charity Hampers must inform us of this when placing the order. Please note; we are unable to fill out consignment notes on behalf of transport companies, and we use ‘Chep’ pallets on an exchange basis only i.e. if you need to pick up two pallets of hampers, you will need to exchange two empty ‘Chep’ pallets when picking up.

Late Delivery – If an order does not arrive by the due date, please advise Charity Hampers at your earliest convenience. Charity Hampers will lodge an inquiry with the carrier and ensure that delivery occurs as soon as possible.

Proof of Delivery – Charity Hampers and its appointed carriers may request the signing of a document as proof of a delivery of an order. It is the responsibility of the customer to nominate a designated contact person to receive the delivered order from Charity Hampers, who may or may not be required to sign for the receipt of the hampers.

Damaged Items – All items in Charity Hampers gifts are packed with due care to avoid damage, breakage or spoilage and are despatched from Charity Hampers in excellent condition. In the event that a product is damaged, broken or spoiled in transit to the customer, the customer should notify Charity Hampers  within 48 hours of receipt of the affected gift. The damaged hamper or item must be returned to Charity Hampers  and we will reimburse all reasonable postal or handling costs incurred, and will replace free of charge the affected item or hamper as is the case.